The good; the staff is friendly, the store is well stocked.
Much improved customer service! In the past, I used this store just because it's not very busy, but it really lacked in customer service. Recently, they have made vast improvements regarding their willingness to help and how they treat their customers. Now, I go there because I know they will go out of their way to help me in a friendly way. Great job, Crabbs Branch Giant!
Awful parking lot! Poorly lit, dirty lot, rude customers in lot, unpainted parking spots! What am I doing here?? (Oh yeah, need milk!) Next time I go to 7-11, near by!!
One of the few Giants that still offer great customer service. The service deli staff is awesome. The store manager, Ed Thomas; makes you feel like a distinguished guest rather than a common patron. Love this store.
The bad; the pharmacy is not always open when the store is open. The store is hostile to customers who arrive by bus. They must walk across a long parking lot and they are not allowed to take shopping carts to the bus stop.
Basic grocery store, very weak seafood select. They've been trying to spruce the place up a little over the last few years but lacks the Scan-It function or self checkout that other Giants have. It's fine for the basics, produce is okay quality. There are so many nicer grocery stores with more variety and nice ambiance with a 10 minute drive, however. Prices reasonable if you shop sales only and use digital coupons.
Very disappointed with Giant!!
Giant is a US Supermarket based in Derwood, Maryland. Giant is located at 16837 Crabbs Branch Way, Derwood, MD 20855, USA.
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